HOW CAN
WE HELP?
Tell us what happened, what screen you were on, and which version of Toppl you are using.
SIGN-IN HELP
Make sure you can sign in to your Apple account, then try Sign in with Apple again. If it still fails, send us the error message and your Toppl version.
INVITES AND BOOKS
Check that the invite is still active, entered exactly, and has space left. If a book is read-only, its host may need to renew hosting or select it under a smaller plan.
HOSTING AND PURCHASES
Use Restore Hosting inside Toppl when a purchase is missing. Apple handles subscription changes, cancellation, and refunds.
ACCOUNT AND PRIVACY
Ask about your information, an export, correction, or account deletion. Deleting your Toppl account does not automatically cancel an Apple subscription.
REPORT A SAFETY ISSUE
Report abusive, threatening, illegal, dangerous, or non-consensual content. Include the book name and enough detail to find the content. If anyone is in immediate danger, contact local emergency services first.
WHAT TO INCLUDE
Your device model, iOS version, Toppl version, what you expected, and what happened. A screenshot helps when it does not reveal private group information.
Never email your password, Apple credentials, full purchase receipt, or an active book invite code.
STILL STUCK?
Email us here: hello@blankslateapps.com.